The agreement between you and Ateliaro.

1. About Ateliaro

Ateliaro is a maker operations workspace - a software-as-a-service (SaaS) product that helps small-batch makers and workshops manage materials, recipes, batches, costs, purchasing and orders. The service is provided by:

2. Acceptance of terms

By accessing or using the Ateliaro website or application, you confirm that you have read, understood and agreed to these terms. If you are using Ateliaro on behalf of a business, you represent that you have authority to bind that business to these terms.

If you do not agree to these terms, you may not use the Ateliaro service.

3. Accounts and access

Access to the Ateliaro application requires registration. During the beta phase, access is granted by invitation following an application and review process.

• You are responsible for keeping your login credentials secure and confidential.
• You are responsible for all activity that occurs under your account.
• You must provide accurate information during registration and keep it up to date.
• You must not share account credentials with persons not authorised to use your workspace.
• You must notify us immediately if you suspect unauthorized access to your account.

Each workspace account is associated with a named owner responsible for billing and workspace administration. Additional team members may be invited by the workspace owner.

4. Beta program

Ateliaro is currently in beta. Beta access is provided under the following conditions:

• The service is provided in an incomplete state and may contain bugs, incomplete features or unexpected behaviour.
• Features, interfaces and data structures may change without prior notice during the beta period.
• Beta testers may be asked to provide feedback, participate in calls or complete surveys.
• Beta pricing or discount commitments are made individually and confirmed in writing.
• We reserve the right to end the beta program or transition a workspace to a paid plan with reasonable notice.

Despite the beta status, we will handle your production data with care and make reasonable efforts to maintain data integrity and service availability.

5. Your data and content

All business data you enter into Ateliaro - including materials, recipes, batches, orders and costs - remains your property. You grant us a limited, non-exclusive licence to store, process and display this data solely for the purpose of providing the service to you.

• We will not access your workspace data except to provide support you have requested, investigate a security incident, or where required by law.
• You can export your data at any time from within the application.
• Upon account termination, we will retain your data for 30 days to allow you to recover it, after which it will be deleted.

You are responsible for ensuring that any data you upload does not infringe third-party rights or violate applicable law.

6. Acceptable use

You may use Ateliaro only for lawful purposes in connection with legitimate maker or workshop operations. You may not:

• Use the service to store, transmit or process unlawful content
• Attempt to gain unauthorized access to any part of the service or its infrastructure
• Reverse engineer, decompile or disassemble any part of the application
• Scrape, crawl or extract data from the service in an automated manner without written consent
• Resell or redistribute the service without an explicit agreement with us
• Use the service in a way that could damage, overload or impair its availability to other users
• Impersonate another person or entity

We reserve the right to suspend accounts that violate these rules, with or without prior notice depending on severity.

7. Payment and billing

Detailed pricing will be published before the end of the beta period. Billing terms including billing cycle, payment methods and refund policy will be set out in a dedicated pricing page and communicated to active accounts before the first invoice is raised.

• You will receive at least 14 days notice before any paid subscription begins.
• Founding-maker and beta-tester pricing commitments are honoured for the lifetime of an active subscription as confirmed in writing.
• Payments are processed by a third-party payment processor. We do not store full payment card details.
• All prices are quoted exclusive of VAT unless otherwise stated. Applicable VAT will be added based on your billing country.

8. Intellectual property

The Ateliaro software, design, trademarks, documentation and all other materials made available through the service are owned by Ateliaro and protected by applicable intellectual property law. These terms do not grant you any rights to our intellectual property beyond the limited right to use the service as described here.

The "Ateliaro" name and logo are trademarks of Ateliaro. You may not use them without our written permission.

9. Service availability

We aim to keep the Ateliaro service available and reliable, but we do not guarantee uninterrupted availability. Planned maintenance will be communicated in advance where possible. During the beta period the service is provided without formal uptime guarantees.

We are not liable for losses caused by downtime, data unavailability or service interruptions that are outside our reasonable control.

10. Limitation of liability

To the maximum extent permitted by applicable law:

• The service is provided "as is" and "as available" without warranty of any kind.
• We are not liable for indirect, incidental, consequential or punitive damages arising from your use of, or inability to use, the service.
• Our total aggregate liability for any claim arising from these terms or your use of the service is limited to the amount you have paid us in the 12 months preceding the claim, or EUR 100 if you have paid nothing.

Nothing in these terms excludes liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under applicable German or EU law.

11. Termination

You may terminate your account at any time by contacting us at contact@ateliaro.com or through the account settings if available.

We may suspend or terminate your account if you breach these terms, if your account remains inactive for an extended period, or if we discontinue the service. In the event of termination initiated by us without cause, we will give you reasonable advance notice and provide a data export option.

Sections covering intellectual property, liability, governing law and data handling survive termination.

12. Governing law and disputes

These terms are governed by the laws of the Federal Republic of Germany. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

If you are a consumer resident in the EU, you retain the benefit of any mandatory consumer protection provisions of the law in your country of residence that cannot be derogated by contract.

We encourage you to contact us first at contact@ateliaro.com to resolve any dispute. The EU Online Dispute Resolution platform is available at ec.europa.eu/consumers/odr, though we are not obliged to participate in ADR proceedings.

For business users, disputes that cannot be resolved amicably shall be subject to the exclusive jurisdiction of the courts in Germany.

13. Changes to these terms

We may update these terms from time to time. When we do, we will update the date at the top of this page. For material changes, we will notify active account holders by email at least 14 days before the change takes effect. Continued use of the service after that date constitutes acceptance of the updated terms.

14. Contact

For questions about these terms: